SHBET is committed to protecting the privacy and personal data of all our Malaysian members. This document clearly explains how we collect, use, store, and safeguard your information.
SHBET (shbet-win.net) is an online betting and casino platform serving members in Malaysia. We understand that your privacy is more than a legal obligation — it is a fundamental right that we take seriously at every level of our operations.
This Privacy Policy transparently explains how SHBET collect, store, use, disclose, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
By using the SHBET, register an account, or interact with any of our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to have your data deleted.
Our Commitment: Your data has never been and will never be sold to any third party for marketing or commercial purposes. The information you provide to SHBET used solely for the purposes stated in this policy.
SHBET collects personal data from various sources to enable us to deliver a safe, seamless, and responsible service. The following are the categories of data we collect:
| Data Category | Sample Information | Source | Status |
|---|---|---|---|
| Identity | Full name, identification card number, date of birth, gender | Registration / KYC | Mandatory |
| Relationship | Phone number, email address, residential address | Registration | Mandatory |
| Finance | Deposit/withdrawal records, payment methods (Touch 'n Go, DuitNow, GrabPay, FPX) | Transaction | Mandatory |
| Technical | IP address, device type, web browser, approximate location | Automatic | Automatic |
| Behaviour | Gaming history, bets placed, game preferences | Platform Usage | Automatic |
| Communication | Support chat logs, emails, and submitted complaints | Member Interactions | Where Applicable |
Sensitive data such as identification numbers and financial records are only collected when required for identity verification (KYC) and anti-money laundering (AML) compliance. We do not collect any data beyond what is necessary for platform operations.
SHBET uses collected data for legitimate and limited purposes only. We do not use your data for any purpose not stated here without first obtaining your consent.
The primary purposes for which your data is used:
You may opt out of marketing communications at any time by updating your communication preferences in your account settings or by contacting the support team SHBET. Opting out of marketing communications does not affect important notifications relating to your account.
SHBET does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, there are limited circumstances in which we may need to share your data:
In all data-sharing circumstances, SHBET ensure that your data is protected to a standard at least equivalent to the level of protection we ourselves provide. No data is ever sold for commercial gain.
The security of your personal data is our top priority SHBET. We continually invest in the latest security technologies and procedures to ensure your data remains protected at all times.
All data transmitted between your browser and SHBET's servers is encrypted using TLS 1.3 with 256-bit encryption — the same level of security used by major Malaysian banking institutions.
Members are encouraged to enable two-factor authentication on their accounts. This additional security layer ensures that only you can access your account, even if your password is compromised.
SHBET's automated monitoring system operates around the clock to detect intrusion attempts, suspicious account activity, and any anomalies in transaction patterns.
Personal data is stored on protected servers in certified data centres, with strict physical and digital access controls. Passwords are stored in an irreversible hashed format.
The SHBET platform undergoes regular independent security audits by third-party cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
While we take all reasonable steps to protect your data, no system is 100% secure. In the event of a data breach that affects you, SHBET committed to notifying you within 72 hours of becoming aware of a breach, in line with industry best practices.
SHBET does not retain your personal data for longer than is necessary for the purpose for which it was collected, subject to any legal requirements that may necessitate a longer retention period.
Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a member SHBET residing in Malaysia, you have the following rights under PDPA 2010 with respect to your personal data:
Request a copy of the personal data we hold about you. We will respond within 14 business days.
Request the correction of any inaccurate, outdated, or incomplete data. Updates can be made directly from your account settings.
Request deletion of your data in certain circumstances – subject to legal obligations that require retention.
Object to the processing of your data for direct marketing purposes. Requests will be handled within 10 business days.
Obtain your personal data in a machine-readable format (JSON/CSV) for the purpose of transferring it to another platform.
Request a temporary restriction on the processing of your data while an investigation or review is in progress.
To exercise any of the rights above, please contact our Data Protection Officer at privacy@shbet-win.net or via live chat within the platform. We will verify your identity before processing any request to ensure the security of your data.
Platform SHBET uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Declined? |
|---|---|---|---|
| Session Cookies | Keeping your login session securely active | Expires on logout | No (mandatory) |
| Security Cookies | Preventing CSRF attacks and monitoring suspicious activity | 24 hours | No (mandatory) |
| Preference Cookies | Saving your language preference, betting limits, and display settings | 30 days | Yes |
| Analytics Cookies | Understanding how members use the platform in order to drive improvements | 90 days | Yes |
You can manage and delete cookies through your web browser settings. Please note, however, that removing mandatory cookies may affect the functionality of the platform. SHBET.
Platform SHBET is intended strictly for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18.
Should we discover that personal data belonging to a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and terminate the associated account.
If you believe that SHBET may have collected personal data from a child without appropriate consent, please contact us immediately at privacy@shbet-win.net so that immediate action can be taken.
SHBET reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any amendments will be clearly stated along with the new effective date.
When significant amendments are made, we will:
Continued use of the platform SHBET following the effective date of any amendment will be considered acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.
For any questions, requests, or complaints regarding this Privacy Policy or how SHBET handle your personal data, please contact us through the following channels:
We are committed to handling all privacy-related enquiries seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant authority.
Six core pillars that form the foundation of privacy trust on the SHBET Malaysia platform.
All data handling practices SHBET fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct internal compliance reviews every quarter to ensure our standards consistently meet or exceed legal requirements.
Your data is protected with the same 256-bit SSL encryption used by Malaysia's major banks. All sensitive information, including passwords, is stored in a hashed format that cannot be decrypted by anyone — including SHBET staff.
SHBET has never and will never sell members' personal data to advertisers, data brokers, or any third party for commercial gain. Your data is used exclusively to provide you with a better service.
You have full control over your personal data. Access, correct, download, or delete your data at any time from your account settings. No complicated processes or unreasonable delays — we respect your rights.
All transactions via Touch 'n Go, GrabPay, DuitNow, and FPX are processed through licensed and certified payment gateways. Your financial information is never stored in plain text and is not accessible to our support staff.
You can choose the types of communications you wish to receive from SHBET — from promotions and game notifications to account updates. Opting out is straightforward from your account settings and has no impact on your core services.
Unsure how SHBET handles your data? Here are answers to the most frequently asked questions.
Join over 500,000 members who trust SHBET for a safe, fair, and enjoyable sports betting, live baccarat, and casino experience in Malaysia.
Deposits from RM10 · Touch 'n Go · GrabPay · DuitNow · FPX · For ages 18 and above only